Privacy policy

Last updated: August 29, 2025

Okaou Inc. (“Okaou”, “we”, “us” or “our”) operates this website, store, and related services, including all features, tools, products, and services, in order to provide families with tools that help reunite lost children with their guardians (the "Services"). Okaou is powered by Shopify, which enables us to provide these Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you use our Services, purchase or activate an Okaou product, or otherwise communicate with us.

By using our Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your information.

Personal Information We Collect or Process

We may collect and process the following categories of personal information:

  • Contact details: your name, email, phone number, billing/shipping address.

  • Financial information: payment details (credit/debit card, payment confirmation).

  • Account information: username, password, settings, preferences.

  • Child profile information (if you create a profile):

    • Public: first name, age, profile photo, school (if set), “about me” details, allergies (if set), medications (if set), and selected emergency contacts (first name only).

    • Private: last name, birth date, gender, parent/guardian account details, private emergency contact details (including phone numbers, never shown publicly).

  • Transaction information: Okaou product purchases, subscription details, trade-ins, and activity logs.

  • Communications with us: support requests, inquiries, or feedback you provide.

  • Device and usage information: IP address, browser, device details, location data when voluntarily shared during a QR scan.

  • Call/SMS logs (when using emergency contact calling through Okaou): caller’s number, call duration, status, and a recording for safety.

Sources of Information

  • Directly from you: when you sign up, create a profile, purchase a subscription, or contact us.

  • Automatically: when you use our Services, scan a QR code, or access a profile.

  • From service providers: including Shopify, Twilio, and other technology providers.

How We Use Personal Information

We may use your personal information to:

  • Provide and operate our Services (e.g., linking Okaou products to child profiles, subscription management, emergency contact calls).

  • Process payments and manage orders.

  • Communicate with you about your account, support requests, or updates.

  • Improve and personalize our Services.

  • Promote safety and prevent fraud or misuse.

  • Comply with legal requirements.

How We Disclose Personal Information

We may share personal information:

  • With Shopify and third-party vendors who provide hosting, payment, shipping, or analytics services.

  • With telecommunication providers (like Twilio) to enable secure emergency contact calls.

  • With partners only when you consent or direct us to.

  • In compliance with law, legal process, or enforcement requests.

  • In case of a merger, acquisition, or corporate restructuring.

Children’s Data

Okaou’s Services are designed for use by parents or guardians, not directly by children. Parents are responsible for the information they choose to share in a child’s profile. We do not knowingly collect data directly from children without guardian involvement.

Security & Retention

We take appropriate technical and organizational measures to safeguard your personal information. However, no system is completely secure.

We retain data only as long as necessary to:

  • Maintain your account and subscriptions,

  • Comply with legal obligations,

  • Resolve disputes, and

  • Enforce agreements.

Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal information.

  • Request a copy of your information (portability).

  • Opt out of marketing communications.

  • Restrict certain processing of your data.

You can exercise these rights by contacting us at admin@okaou.ca.

International Transfers

Your information may be transferred, stored, or processed outside of your home country, including in Canada and the United States. If data is transferred outside the EU/UK, we rely on standard contractual clauses or other recognized safeguards.

Changes

We may update this Privacy Policy to reflect changes in our practices. Updates will be posted here with a new “Last updated” date.

Contact

For questions, concerns, or to exercise your rights, contact us at:

Okaou Inc.
hello@okaou.ca