Refund policy

Refund & Return Policy

We have a 30-day replacement policy, which means you have 30 days after receiving your Okaou product to request a replacement if it is defective or damaged.

To be eligible for a replacement, your item must not be activated, and must be in the same condition that you received it, with the original packaging included. You’ll also need the receipt or proof of purchase.

To start a replacement, you can contact us at hello@okaou.ca. Please note that Okaou covers shipping costs for approved replacements. The defective product will be deactivated, and a new one shipped to you at no additional charge. Items sent back to us without first requesting a replacement will not be accepted.

You can always contact us for any questions about replacements at hello@okaou.ca

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Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged, so that we can evaluate the issue and make it right.

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Exceptions / non-returnable items

• All Okaou products are final sale and cannot be returned if you change your mind.

• Lost or stolen products are not eligible for replacement.

• Subscriptions are non-refundable once purchased or activated.

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Exchanges

Exchanges are not required. If your product is defective, Okaou will deactivate it and ship you a replacement once your request is approved.

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Refunds

We do not offer refunds for Okaou products or subscriptions. Approved defective products are replaced, not refunded.